Indy Drone Supply Refund Policy

At Indy Drone Supply, we are committed to providing an excellent customer experience. Our goal is for every customer to be 100% satisfied with their purchase.

We offer a 10-day return window on select products (starting from the ship date) with an approved RMA (Return Merchandise Authorization) number.

• Unopened items may be returned within this timeframe, no questions asked.
• Opened, activated, flown, or used products — including items showing any signs of wear — cannot be returned and will be shipped back at the customer’s expense.

To request an RMA number, please email Dylan@indianadronesupply.com with your sales receipt and purchase details. A representative will respond to your request within 24 business hours.

Non-Returnable Items

• Custom-built kits, packages, combos, or Ready-to-Fly (RTF) drones may not be returned or exchanged under any circumstances. These products are built and tested to order based on your specific requests.
• Products requiring customer assembly may not be returned or exchanged once the manufacturer’s seal has been broken or the packaging has been opened.

If you discover any problems with your product, please contact us at Dylan@indianadronesupply.com.

Return Requirements

All approved returns must:

• Be in brand new condition
• Include the original box, packaging, packing slip, blank warranty cards, manuals, documents, and accessories

Items not meeting these requirements will not be accepted. All returns are subject to a minimum 15% restocking fee.

DOA (Dead on Arrival) Items

Products deemed DOA may be exchanged within 10 days of the purchase receipt date for the same model or a manufacturer’s equivalent model (at the discretion of Indy Drone Supply). After this period, all warranty claims must be directed to the manufacturer.

For DOA items, a prepaid shipping label or reimbursement for return shipping may be provided.